Returns and Refunds Policy

At Rustic Town, we want every customer to be happy with our products. Further, we take pride in making handcrafted leather products of the highest quality with absolute attention to detail.

As with any handmade bag, each one of them is personally crafted by skilled artisans. Thus, what is produced may not be technically “perfect” as compared to factory made stuff, but it is these imperfections that make the bag look actually elegant and stylish.

However, if you are not completely satisfied with our products and want to return it, you can send it back to us for a refund. Returns must be postmarked within 4 weeks of receipt of goods. Please also note that the customer is responsible for shipping costs, duties, taxes to return product.  All merchandise returned must be unworn, in original condition, with tags intact and in original packaging.

Please first start with contacting our customer service sales@rustictown.com mentioning your order no and explaining the reason for return. We will issue you a Return Authorization number. Once you receive this number, ship the product to:

B - 140, First Floor,

Anand Vihar Colony,

New Delhi

 110096

Phone no: +91 9818610236

Once your return is received, we will send you an email to notify you that we have received your returned item. Please allow 1 -2 days of processing time of your return from the date we receive your package.

 

Defects/Damages

If you find any defect/fault/damaged part(s) in the product, we will gladly offer an exchange of the same product or refund the cost. Claims for damages must be made within 4 weeks of receipt of goods.

Please contact us immediately, preserve and photograph damaged packaging for insurance claims and forward the images to us at sales@rustictown.com

We will send you a return authorization number and arrange for shipping back to us. We will advise you as to the expected ship date for your replacement order and will pay for re-shipping.

For any condition of your product or query, contact us at sales@rustictown.com and we will get back to you as soon as possible.