Welcome to our FAQ page.
We understand that you may have queries regarding our products and services. For that, we have made list of most frequently asked questions to help you find the information you’re looking for.
What makes Rustic Town bags and accessories so special?
At Rustic Town, we promote the concept of using nature friendly leather bags. The bags produced by us are 100% eco friendly and are made using goat leather which is tanned without the use of any chemicals.
Are the bags and accessories handmade?
Yes. At Rustic Town, we give you the pleasure of having your own handmade leather collectibles. Unlike products which are manufactured in factories, our aim is to make you feel truly special by making leather bags and accessories that are truly unique and personal.
What do you mean by 100% Eco-Friendly leather?
Unfortunately, the leather industry worldwide is posing a serious threat to the environment. The techniques employed by them to process and make leather products involve the use of highly toxic pollutants. However, we at Rustic Town are committed to doing our bit by sticking to eco-friendly ways and staying clear of harmful chemical such as chrome.
That is why the leather used in our bags and accessories is processed using traditional technique of “vegetable tanning”. This not only gives leather its unique natural characteristics but also is eco-friendly.
This process of vegetable tanning is a bit more time consuming and expensive but we take pride in showing our gratitude towards the environment by not polluting it.
Do you butcher animals for the leather?
We neither raise the goat nor butcher them. We procure naturally tanned leather from tanneries, who receive the goat skin as a “by product” for the meat consumption market in that area. Which essentially means goat is not butchered for its skin. We have digged deeper into this area sometime back, and were reassured to find that the goats live a natural life in wilderness before their lives come to an end.
Will these leather bags be fit for keeping my camera, laptop etc.?
Yes, absolutely. Most of our bags – satchels, messengers, travelers, and backpacks - can easily carry camera, laptop, tablets and loads of other items easily. We also offer leather cases for smart phone and iPad.
However, we suggest you take a look at the detailed description of each product in our range to match your requirements.
I am interested in a laptop bag, but not sure which size should I order?
You can consider Satchel and Messenger bags listed in our shop for the purpose. All our 13 inch and bigger sizes come with padding in internal compartments for safe keeping of your laptop.
Before you choose the bag size, please note that laptop’s dimensions is always the diagonal screen size, which makes the laptop width a bit smaller. So a 15.6 inch laptop might actually be 14 - 15 inches wide so will fit comfortably into a 15 inch Satchel or a Messenger.
So the key is start with measuring the width, depth and thickness of your laptop, before you decide on the satchel/ messenger size. Don’t only consider the laptop screen size for making the purchase decision.
What’s the strap size for cross body satchel & messenger bags?
All our crossbody / shoulder bags have an adjustable strap with maximum length 55 to 60 inches depending on the style.
If I order my package as a gift, will the recipient receive the invoice?
Yes we do provide an option to mark a purchase as a gift, we can even do a gift wrap if you so desire for no extra cost. And yes! The recipient will not receive the invoice in that case. :)
How to do care and cleaning for my leather bag?
The leather we use is designed to age gracefully as is expected from any designer bag. Natural marks and scratches allow the leather to develop a rich texture, enhancing its appeal over time.
We suggest applying a good leather conditioner periodically to maintain the finish. This will help your leather material maintain its own natural oils, keeping it soft and supple. To remove any surface dirt, simply wipe the leather with a soft damp cloth. Please visit Care and Cleaning page for more information on this.
Do these leather bags and accessories come with a warranty?
As with the case of any handmade bag, each one of them is personally crafted by skilled artisans. Thus, what is produced may not be technically “perfect” as compared to factory made stuff, but it is these imperfections that make the bag look actually elegant and stylish.
If you still find any defect/fault/damaged part(s) in the product, we will happily repair it. However, the claims for faults/defects must be made within 4 week of receipt of goods.
Please also check out our Return Policy for more details.
What payment methods are available? Is your website secure?
We accept Visa, MasterCard, American Express, and PayPal payments.
Our website and shopping cart utilize SSL technology – which transmits your credit card and other such information over the secured layered using encryption. It’s a widely trusted standard for making online transactions.We also do everything in our capacity to maintain the security of your personal information.
How long the shipping takes?
We ship goods through premium courier companies such as DHL/FedEx/Aramex, etc. It takes about about a week and even less for an item to be delivered to your doorstep. In very rare cases it can take longer.
We also provide tracking details for every purchase made with us so that you can see for yourself how soon you can expect your item.
Please help us in delivering your stuff quickly by specifying
1) Correct shipping address
2) Your contact no so that courier service can reach you in case there is an issue
3) Email address for us to reach you in case of any further communication required
Please check out the shipping policy for more details
Something left answered? Feel free to contact us and we'll get back to you soon.